Is this one for Ofcom?
For reasons that don't matter here, I've recently had to order an additional broadband connection for a specific purpose. It's ordered as a new (not replacement) connection, in a different name to the existing connection.
The existing connection at the property is with Plusnet, which it was the intention to retain. I am opted out of all forms of marketing with Plusnet. The new connection is with a different ISP, but also via Openreach local network.
24 hours from ordering the new additional connection, I get a phone call from PlusNet sales team:
Her: "I wondered if you had been looking to leave PlusNet?"
Me: "No"
Her: "Are you sure, because if you have, can you tell me why so we can see if we can do better deal for you"
Me: "No, not looking at leaving"
Her: "Why have you been looking at leaving PlusNet"
Me: "I haven't, and it's not convenient to talk now"
Her: "Do you understand why I'm calling you"
It continued for another 30 seconds of pushy and quite rude sales until I hung up. She was adamant I was thinking of leaving for another provider, and wasn't taking no for an answer.
I'm really sceptical this was a coincidental call. The whole thing seemed out of order, and like the BA "dirty tricks" scandal poaching Virgin customers of the early 1990s.
Is Openreach giving it's group company Plusnet a dodgy feed of customers at risk of leaving? Or is there some legitimate way an existing ISP can see when an additional service is ordered to a property?
For reasons that don't matter here, I've recently had to order an additional broadband connection for a specific purpose. It's ordered as a new (not replacement) connection, in a different name to the existing connection.
The existing connection at the property is with Plusnet, which it was the intention to retain. I am opted out of all forms of marketing with Plusnet. The new connection is with a different ISP, but also via Openreach local network.
24 hours from ordering the new additional connection, I get a phone call from PlusNet sales team:
Her: "I wondered if you had been looking to leave PlusNet?"
Me: "No"
Her: "Are you sure, because if you have, can you tell me why so we can see if we can do better deal for you"
Me: "No, not looking at leaving"
Her: "Why have you been looking at leaving PlusNet"
Me: "I haven't, and it's not convenient to talk now"
Her: "Do you understand why I'm calling you"
It continued for another 30 seconds of pushy and quite rude sales until I hung up. She was adamant I was thinking of leaving for another provider, and wasn't taking no for an answer.
I'm really sceptical this was a coincidental call. The whole thing seemed out of order, and like the BA "dirty tricks" scandal poaching Virgin customers of the early 1990s.
Is Openreach giving it's group company Plusnet a dodgy feed of customers at risk of leaving? Or is there some legitimate way an existing ISP can see when an additional service is ordered to a property?
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